Quality Management and Customer Satisfaction - 1505 Words

Wal-Mart’s Strategic Quality Management and Customer Satisfaction MGT/449 December 5, 2010 Dr. Olivia Herriford Wal-Mart’s Strategic Quality Management and Customer Satisfaction One organization that has become successful in many aspects of satisfaction and quality is Wal-Mart. This organization started out providing basic products to customers during certain hours of the day and evening, and then expanded the become Wal-Mart Supercenters by also providing groceries and becoming a 24-hour establishment. By making these changes in their organization, Wal-Mart has provided superior satisfaction to both its internal and external customers. To better understand Wal-Mart’s level of quality and customer satisfaction, Learning Team C has†¦show more content†¦Vision and Mission Statement Wal-Mart bases it operations on integrity and customer satisfaction. In order to uphold these two main objectives Wal-Mart has developed a vision and mission statement along with guiding principles that incorporate quality principles. Wal-Mart’s mission statement is to maintain the highest quality in products and customer service, while treating its employees like family. In order to incorporate values and principles within the organization, Wal-Mart strives to always maintain a high level of loyalty to both its customers and its employees. To stay loyal to both customers and employees, Wal-Mart uses core values such as integrity, loyalty, top service, equality, and honesty. Wal-Mart’s vision is to uphold these values and principles to keep a large flow of customers into their stores throughout the country. Wal-Mart believes that in order to keep satisfied customers and employees, the organization has to present high quality products and low prices, and show both customer and employee appreciation at all times. To ensure this vision stays intact, Wal-Mart has open suggestions boards open to stay informed on what its customers and employees would like to see within their stores. Wal-Mart believes that the public and their employee family have a right to have the best products and services to help them live their daily lives. Strategic Plan and Strategic Objectives With Wal-Mart being one of the leading retail industriesShow MoreRelatedStrategic Quality Management and Customer Satisfaction786 Words   |  4 PagesStrategic Quality Management and Customer Satisfaction University of Phoenix MGT/449 Total quality management (TQM) affects conducting business in the global marketplace. Companies must focus on improving processes they currently use to become more efficient. In the trucking business, Huffman Trucking competition is Federal Express (FedEx) and UPS. Huffman Trucking strives for quality service while exploring ways to reduce operating costs to increase profits. To achieve this goal HuffmanRead More2. Strategic Quality Management and Customer Satisfaction Paper1253 Words   |  6 PagesOld Navy and Piperlime. Every day, Gap Inc. looks for new ways to connect with customers around the world, providing value to their shareholders and to make a positive contribution in the communities where Gap Inc. does business. Gap Inc brands have a simple, common purpose: to make it easy for people to express their personal style (Gapinc.com 2007). Gap Inc. constantly evolves each brand to better meet their customers needs Ââ€" through innovative and inspiring design; through convenient and engagingRead MoreEssay on Customer Satisfaction and Awareness of Apple Laptop1624 Words   |  7 PagesCustomer satisfaction and awareness of Apple laptop In our project we are aiming to measure customer satisfaction and awareness of Apple note-book. 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Unlike in the past companies can no longer solelyRead MoreSamsung Electronics Company s Total Quality Management Essay1118 Words   |  5 Pagesat total quality management including 4 factors which are lowering  costs(zero  defects), continuous improvement, employee involvement, and customer satisfaction as well. Total quality management (TQM) have played important roles in reinforcing corporate com petitiveness within the company. Introduction In today’s global market, competition continues to get harder and it is becoming essential for companies to provide more consistent or better quality products and services to their customers. In oderRead MoreTQM and a 90-Day Turnaround: Implementing Total Quality Essay1496 Words   |  6 Pagesâ€Å"While Total Quality Management has proven to be an effective process for improving organizational functioning, its value can only be assured through a comprehensive and well thought out implementation process† (Packard, 1995). Implementing TQM requires large scale change. Change can be difficult in a culture where patterns have been ingrained. However, the survival of the company is dependent upon the change. Change is not just focused on the customer but also on the entire culture of the organizationRead MoreAnalyse And Evaluate Factors That Customer Sanctification817 Words   |  4 Pagesfactors that customer sanctification with hotel stays and the effect these factor s have on hotel management strategies. 1, Introduction Hospitality industry has shown an important increasing in its growth and diversification in recent years. it is also a service industry which has direct communication with customers. â€Å"The rationale of marketing is to know and understand the customer so well that the product or service fits him and sells itself. For successful operation of the firm a customer takes theRead MoreReport On Service Quality Of Remington Hotel1678 Words   |  7 Pagesï » ¿Report on Service Quality of Remington Hotel Introduction The concept of quality holds a central place in the hotel industry where servicing is the main part of the business. Lewis and Booms (1983) commented that service quality is â€Å"a measure of how well the service match with the customer expectations† on a consistent basis. Parasuraman et al (1985, p. 42) stated, â€Å"Quality is an elusive and indistinct construct† Quality is comparison between expectation and performance. Parasuraman et al (1988)Read MoreCustomer Satisfaction, The Most Important Asset Of Any Organization Essay1495 Words   |  6 PagesCustomer satisfaction, the most important asset of any organization is its customers. An organization’s success depends on how many customers it has, how much they buy, and how often they buy. Customers that are satisfied will increase in number, buy more, and buy more frequently. Satisfied customers also pay their bills promptly, which greatly improves cash flow the lifeblood of any organization. Increasingly, manufacturing and service organizations are using customer satisfaction as the measureRead MoreService Quality Management Case Study Essay1376 Words   |  6 PagesGraduate Diploma Food and Beverage Management AMFB700 Assessment One Tutorial Exercise 2 Service Quality Management Case Study Semester Two 2016 Lecturer: Roderick Turner Student name/ ID: Xiaochen Gong/ 99138745 Submission date: Thursday 22 September 2016Table of Contents 1. Introduction 3 1. Introduction The purpose of this report is to find appropriate approaches which assist hospitality operations in managing service quality. In order to meet current markets and make a better profit

Night By Elie Wiesel Analysis - 817 Words

We are who we are because God made us that way, and he plans everything. But even in the darkest hours, it is god who is going to help us. Anne says, â€Å"It is God that has made us as we are, but it will be God, too, who will raise us up again† (Frank 1940). The novel, Night told by Elie Wiesel, is an autobiography written about him and his family being seized out of their home in 1944 to the concentration camps of Auschwitz and Buchenwald. Night is the alarming record of Eli Wiesel’s recollections of the passing of his family, and his despair as a profoundly perceptive Jew going up against irrefutably the abhorrence of man. In the beginning of the novel, Elie described his father as a straightforward sort of man. As in the novel Elie†¦show more content†¦He clarified, â€Å"I woke up at dawn on January 29. On my father’s cot there lay another sick person (Wiesel 112). He added, â€Å"They must have taken him away before daybreak and taken him to the crematorium (Wiesel 112). Elie did not sob, and it tormented him that he could not sob. In any case, he was out of tears. Elie explicated, â€Å"I did not weep, and it pained me that I could not weep. But I was out of tears. And deep inside me, if I could have searched the recesses of my feeble conscience, I might have found something like: Free at last!...† (Wiesel 112). The death of his family gave Elie two sentiments where he felt remorseful however; at last he felt free. Overall in the story Elie survives the Holocaust not only by the help of his father, but his faith. Toward the start of their trial, Elie’s father looks after him and secures his as much as should be possible in this condition. Elie stated, â€Å"I was terribly hungry and swallowed my ration on the spot (Wiesel 44). He continued, â€Å"My father told me, â€Å"You mustn’t eat all at once. Tomorrow is another day†¦Ã¢â‚¬  (Wiesel 44). Close to the finish of their adventure together, the parts are turned around. He mentioned, â€Å"Father!† I howled. â€Å"Father! Get up! Right now! You will kill yourself†¦Ã¢â‚¬  (Wiesel 105). Truly Elie considers, on occasion, abandoning his father; in any case, he does not. It is his faith, which shields him from doing what others around him do and surrender or let their fathers pass. Elie expressed, â€Å"I went toShow MoreRelatedAn Analysis Of Night By Elie Wiesel1089 Words   |  5 PagesAn Analysis of Night Black Three Sabrena Hall November 17, 2015 â€Å"To surpass monsters, you must be willing to abandon your humanity.† -Hajime Isayama, Shingeki no Kyojin Night by Elie â€Å"Eliezer† Wiesel is a story that contains many conclusions about humanity as a whole, including the idea that if humans are treated as if they aren t human, and are deprived from proper human interaction, then they are quick to act uncivilized, almost feral. It s unsettling how quickly people can switch to a primalRead MoreAnalysis Of Night By Elie Wiesel707 Words   |  3 PagesThe book â€Å"Night† by Elie Wiesel is an emotional read. He tells his story in hopes to influence the world to not act so hateful to one another. He wants to bring awareness to his readers. The way Wiesel interprets his memoire is powerful. Elie goes into great detail about the events that took place in the concentration camp. He describes the way they were treated and their struggle to survive. He explains his story with good attribute to the Germans. The memoire is so effective because these eventsRead MoreAnalysis Of Night By Elie Wiesel1198 Words   |  5 PagesIn the memoir Night, written by Elie Weisel, you take a journey through the 1940s, and learn what it was like to live during the Holocaust. Night records the life of Elie Wiesel during his teen years, and the oppression he and his family went through because of their Jewish descent. The Holocaust was a horrifying genocide where Adolf Hitler and the Nazis strived to wipe out the Jewish race, as well as Poles, Slavs, Jehovah’s Witnesses, Homosexuals, Gypsies, etc. Jews were taken from their homesRead MoreAnalysis Of Night In Night By Elie Wiesel1183 Words   |  5 PagesIn Night, Elie Wiesel shines light upon that when times are rough, it is easy to be selfish. This was clearly captured when young fourteen-year-old Elie Wiesel was watching as the Nazi’s take away his valuables, friends, faith, and family. As if every piece of him was broken glass, he had to pick himself up along the way. It all started in 1944, in the suburb of Sighet, Romania. It was a marvelously bright day, a beautiful day. But today, the Nazis had forced Wiesel, the rest of his family, andRead MoreAnalysis Of Night In Night By Elie Wiesel813 Words   |  4 PagesThe Holocaust was a horrible event, one most people hate to think of much less speak of. This event however is the b ase of young Elie Wiesel’s life and story. The memoir Night by Elie Wiesel is all about his personal journey and place in the telling of the Holocaust. In the book he is sent to Auschwitz as a lamb is sent to the slaughter. He reiterates his transformation during this time, a transformation where he diverts from his Jewish roots and loses his faith in a merciful and Almighty God. Read MoreNight By Elie Wiesel Analysis903 Words   |  4 Pages Eliezer â€Å"Elie† Wiesel, a Jewish writer, professor, political activist, Nobel laureate and Holocaust survivor, acknowledged that â€Å"There is so much injustice and suffering crying out for our attention: victims of hunger, of racism, and political persecution, writers and poets, prisoners in so many lands governed by the left and by the right. Human rights are being violated on every continent. More people are oppressed than free.† When the Nazis came to power in Germany in 1933, they believed thatRead MoreNight By Elie Wiesel Analysis787 Words   |  4 Pagesâ€Å"To forget the dead would be akin to killing them a second time.†, said Elie Wiesel the author of night. Elie Wiesel is a holocaust survivor, he went through 5 different concentration camps. He was dehumanized, malnourished, and abused. He lost all his possessions, his family, and his humanity. In Elie Wiesel’s â€Å"Nigh t†, the German Army dehumanizes Elie Wiesel and the jewish prisoners by depriving them of family, food, and self esteem. The Nazis’s dehumanized the jews by depriving them of basic humanRead MoreAnalysis Of The Night By Elie Wiesel1385 Words   |  6 Pagesdetermination in people’s lives. Determination is a trait that each individual possesses. However, the degree of this characteristic varies for each individual and depends on the person’s capabilities and willingness to attain a goal. In the Night, author Elie Wiesel provide the readers with an insight of how determination became the guidance for the Jewish people who suffered dreadful torture and endured a horrid lifestyle under the Nazi’s fascist and anti-semitic regime. Furthermore, due to continuousRead MoreAnalysis Of Night By Elie Wiesel991 Words   |  4 Pagesof the author, rather than factual information, to increase awareness about an emotional truth. Night by Elie Wiesel will be analyzed to support this relationship and Respect for Autonomy of Principles of Biomedical Ethics will give context for my argument . The former piece is written by a Holocaust survivor who documents his experience of living in concentration camps during the Nazi regime (Wiesel). The latter is a philosophical work that elaborates on one of the four principles of medical ethicsRead MoreAnalysis Of `` Night `` By Elie Wiesel1425 Words   |  6 Pagesour current time. Although it may seem that mankind would learn from past experiences and be able to prevent the formation of dystopias, all failed endeavors at utopia, in turn, lead to dystopia. A prime example of this is found in the novel Night, by Elie Wiesel. The story recounts the Holocaust, a mass genocide of Jews conducted by Adolf Hitler, who believed he could create a utopia by basically eradicating a religious group. This inhumane act created a dystopia which was extremely disparate from

Gymnastics Free Essays

Wilson? If you are afraid of failure, you don’t deserve success. (Nastia Liukin) ? To Become a CHAMPION: Take your worst event and make it your best†¦ AND THEN, take your worst event and make it your best†¦ AND THEN, take your worst event and make it your best†¦ (Gerald S. George, Ph. We will write a custom essay sample on Gymnastics or any similar topic only for you Order Now D. ) ? When you walk in the gym you leave everything behind. Its like a total diferent world, its your second family. We gymnast spend more time in the gym than with our parents. We do gymnastics not to please our family but to please ourselfs. (Angelina Soto – 12 years old gymnast) ? Hope is to wish you could do something. Faith is to believe you can do something. Courage is to get up there and do it because you know you can, you have no doubt about it. (Angelina Soto – 12 years old gymnast) ? I don’t think anything is unrealistic if you believe you can do it. I think if you are determined enough and willing to pay the price, you can get it done. (Mike Ditka) ? The important thing in the Olympic Games is not winning but taking part. The essential thing in life is not conquering but fighting well. (Baron de Coubertin, The Olympic Creed) ? A life without purpose is a languid, drifting thing; Every day we ought to review our purpose, saying to ourselves: This day let me make a sound beginning, for what we have hitherto done is naught! (Thomas A. Kempis) ? You gain strength, courage, and confidence by every experience in which you really stop to look fear in the face. (Eleanor Roosevelt) ? Enjoyment is not a goal, it is a feeling that accompanies important ongoing activity. (Paul Goodman) ? Great works are performed not by strength but by perseverance. (Samuel Johnson) ? Hard work and togetherness. They go hand in hand. You need the hard work because it’s such a tough atmosphere†¦ to win week in and week out. You need togetherness because you don’t always win, and you gotta hang though together. (Tony Dungy) ? â€Å"I can’t do it† never yet accomplished anything: â€Å"I will try† has accomplished wonders. (George P. Burnham) ? Success doesn’t â€Å"happen. † It is organized, preempted, captured, by consecrated common sense. (F. E. Willard) ? We can often do more for other men by trying to correct our own faults than by trying to correct theirs. (Francois Fenelon) ? A person is only as big as the dream they dare to live. Unknown) ? The sign of intelligent people is their ability to control emotions by the application of reason. (Marya Mannes) ? There are no shortcuts to any place worth going. (Beverly Sills) ? A professional is someone who can do his best work when he doesn’t feel like it. (Alistair Cooke) ? Success doesn’t come to you†¦ you go to it. (Marva Collins) ? Genius is one per cent inspiration, ninety-nine per cent perspiration. (Thomas A. Edison (1847 – 1931), Harper’s Monthly, 1932) ? It’s not the hours you put in your work that counts, it’s the work you put in the hours. Sam Ewing) ? People forget how fast you did a job – but they remember how well you did it. (Howard Newton) ? The golden opportunity you are seeking is in yourself. It is not in your environment; it is not in luck or chance, or the help of other; it is in yourself alone. (Orison Swett Marden) ? I do not think there is any other quality so essential to success of any kind as the quality of perseverance. It overcomes almost everything, even nature. (John D. Rockefeller) ? Hard things are put in our way, not to stop us, but to call out our courage and strength. (Anonymous) ? I wasn’t too good at vaulting, and I didn’t have running speed and jumping power. (Mitsuo Tsukahara, JPN, Intl. Gymnast 11/82) ? The mind is perhaps one of the greatest factors in gymnastics; if one can’t control his mind, he can’t control his body. (William Meade, USA) ? A great pleasure in life is doing what people say you cannot do. (Walter Bagehot) ? Every single element, even the most hair-raising, can be improved. (Dmitry Bilozerchev, URS, World Gymnastics 1983/4) ? Forget past mistakes. Forget failures. Forget everything except what you’re going to do now and do it. William Durant, founder of General Motors) ? Most successful men have not achieved their distinction by having some new talent or opportunity presented to them. They have developed the opportunity that was at hand. (Bruce Barton) ? After a while, if you work on a certain move consistently then it doesn’t seem so risky. The idea is that the move stays dangerous and it looks dangerous to my opponents – but it isn’t to me. That is my secret. (Nadia Comaneci, ROM, The Illustrated History of Gymnastics) ? Destiny is not a matter of chance; it is a matter of choice. It is not something to be waited for; but, rather something to be achieved. (William Jennings Bryan) ? If you do the best you can, you will find, nine times out of ten, that you have done as well as or better than anyone else. (William Feather) ? Talent alone is not enough. I believe that a really good gymnast is 10% inspiration and 90% perspiration. (Vladislav Rastorotsky, URS) ? In the middle of difficulty lies opportunity. (Albert Einstein) ? Never mind what others do; do better than yourself, beat your own record from day to day, and you are a success. (William J. H. Boetcker) ? One time a French reporter asked me how I could do a cross so easily. I said, ‘You just lower your body down until your arms are straight out to the sides, then you stop. ‘ (Albert Azarian, URS, Intl. Gymnast, 05/94) ? The way to develop self-confidence is to do the thing you fear. (William Jennings Bryan) ? The price of success is perseverance. The price of failure comes cheaper. (Anonymous) ? We make a living by what we get, but we make a life by what we give. (Norman MacFinan) ? I know how to smile, I know how to laugh, I know how to play. But I know how to do these things only after I have fulfilled my mission. (Nadia Comaneci, ROM, Time Magazine 1976) ? Failure is only postponed success as long as courage â€Å"coaches† ambition. The habit of persistence is the habit of victory. (Herbert Kaufman) ? Victory is sweetest when you’ve known defeat. (Malcolm Forbes) ? A smooth sea never made a skilled mariner. (English proverb) ? The way to develop self-confidence is to do the thing you fear. (William Jennings Bryan) ? Never mind what others do; do better than yourself, beat your own record from day to day, and you are a success. (William J. H. Boetcker) ? If you do the best you can, you will find, nine times out of ten, that you have done as well as or better than anyone else. (William Feather) ? Forget past mistakes. Forget failures. Forget everything except what you’re going to do now and do it. (William Durant, founder of General Motors) ? Nothing will ever be attempted, if all possible objections must first be overcome. (Samuel Johnson) ? Face your deficiencies and acknowledge them; but do not let them master you. Let them teach you patience, sweetness, insight. (Helen Keller) ? What you can do, or think you can, begin it. Johann Wolfgang von Goethe) ? The aim of an argument or discussion should not be victory, but progress. (Joseph Joubert) ? Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but rather we have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit. (Aristotle) ? Individual glory is insignificant when compared to victory achieved as a team. (Watertown – Mayer Gymnastics Team) ? What lies behind us and what lies before us are tiny matters compared to what lies within us. (William Morrow) ? Aspire, break bounds. Endeavor to be good, and better still, best. (Robert Browning) ? Aim at the sun and you may not reach it; but your arrow will fly far higher than if you had aimed at an object on a level with yourself. (F. Hawes) ? One man practicing sportsmanship is far better than 50 preaching it. (Knute Rockne) ? The important thing is this: to be able at any moment to sacrifice what we are for what we could become. (Charles Du Bos) ? One must have the adventurous daring to accept oneself as a bundle of possibilities and undertake the most interesting game in the world – making the most of one’s best. Harry Emerson Fosdick) ? Judgment comes from experience, and great judgment comes from bad experience. (Robert Packwood) ? Live your life each day as you would climb a mountain. An occasional glance towards the summit keeps the goal in mind, but many beautiful scenes are to be observed from each new vantage point. (Harold B. Melchart) ? Hold yourself responsible fo r a higher standard than anybody else expects of you. Never excuse yourself. Never pity yourself. Be a hard master to yourself – and be lenient to everybody else. (Henry Ward Beecher) ? No matter who says what, you should accept it with a smile and do your own work. (Mother Teresa) ? Happiness lies in the joy of achievement and the thrill of creative effort. (Franklin D. Roosevelt) ? When someone does something good, applaud! You will make two people happy. (Samuel Goldwyn) ? There are no secrets to success. It is the result of preparation, hard work, learning from failure. (Colin Powell) ? The great thing and the hard thing is to stick to things when you have outlived the first interest, and not yet got the second, which comes with a sort of mastery. Janet Erskine Stuart) ? The height of your accomplishments will equal the depth of your convictions. (William F. Scolavino) ? Genius is eternal patience. (Michelangelo) ? The gem cannot be polished without friction, nor man perfected without trials. (Chinese proverb) ? Human nature is not a machine to be built after a model, and set to do exactly the work prescribed for it, but a tree, which requires to grow and develo p itself on all sides, according to the tendency of the inward forces which make it a living thing. John Stuart Mill) ? The greatest glory is not in never failing, but in rising up every time we fall. (Confucius) ? The way to get things done is not to mind who gets the credit for doing them. (Benjamin Jowett) ? Tough times never last. Tough people do. (Robert Schuller) ? There are many ways to measure success; not the least of which is the way your child describes you when talking to a friend. (Unknown) ? Life is an opportunity, benefit from it. Life is a beauty, admire it. Life is a dream, realize it. Life is a challenge, meet it. Life is a duty, complete it. Life is a game, play it. Life is a promise, fulfill it. Life is sorrow, overcome it. Life is a song, sing it. Life is a struggle, accept it. Life is a tragedy, confront it. Life is an adventure, dare it. Life is luck, make it. Life is life, fight for it! (Mother Teresa) ? Hope sees the invisible, feels the intangible, and achieves the impossible. (Anonymous) ? Life is short †¦ live it. Love is rare †¦ grab it. Anger is bad †¦ dump it. Fear is awful †¦ face it. Memories are sweet †¦ cherish it! How to cite Gymnastics, Papers